Hi, I am trying to configure Grafana Cloud using private data source connect but some how it is falling. I am having Grafana Appliance running on ESXi server and VMWare workstation. Now I tried from home to check where I don’t have any firewall but it is still same. Firewall is off and I can do nslookup to grafana cloud.
[root@appliance ~]# nslookup private-datasource-connect-api-prod-eu-west-2.grafana.net
Server: 8.8.8.8
Address: 8.8.8.8#53
Non-authoritative answer:
Name: private-datasource-connect-api-prod-eu-west-2.grafana.net
Address: 3.74.19.61
Below is what I am getting
level=info caller=main.go:101 ts=2025-03-11T11:49:11.542538425Z msg="PDC agent info" version=v0.0.41 commit=de93b0d37dad13e8de9604015a3dc4a85bf3ec18 date=2025-03-10T15:37:40Z sshversion="OpenSSH_9.9p2, OpenSSL 3.3.3 11 Feb 2025" os=linux arch=amd64
level=info caller=ssh.go:149 ts=2025-03-11T11:49:11.545854489Z msg="starting ssh client"
level=info caller=keymanager.go:161 ts=2025-03-11T11:49:11.549103493Z msg="new keys required: could not read private key file"
level=info caller=keymanager.go:97 ts=2025-03-11T11:49:11.550404102Z msg="new certificate required: agent arguments changed" hash=f4fd3f7cf69922517f9c465dc9b87ea739b0fe6e0d49cc78b1971766bbc8fed8
level=error caller=client.go:268 ts=2025-03-11T11:49:31.56393255Z msg="request failed" error="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:33866->8.8.8.8:53: i/o timeout" method=POST url=https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key
level=error caller=client.go:268 ts=2025-03-11T11:49:52.5803311Z msg="request failed" error="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:37813->8.8.8.8:53: i/o timeout" method=POST url=https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key
level=error caller=client.go:268 ts=2025-03-11T11:50:14.588568694Z msg="request failed" error="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:39077->8.8.8.8:53: i/o timeout" method=POST url=https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key
level=error caller=client.go:268 ts=2025-03-11T11:50:38.607385462Z msg="request failed" error="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:56130->8.8.8.8:53: i/o timeout" method=POST url=https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key
level=error caller=client.go:268 ts=2025-03-11T11:51:06.625979432Z msg="request failed" error="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:54255->8.8.8.8:53: i/o timeout" method=POST url=https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key
level=error caller=client.go:215 ts=2025-03-11T11:51:06.626064688Z msg="error making request to PDC API" err="Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": POST https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key giving up after 5 attempt(s): Post \"https://private-datasource-connect-api-prod-eu-west-2.grafana.net/pdc/api/v1/sign-public-key\": dial tcp: lookup private-datasource-connect-api-prod-eu-west-2.grafana.net on 8.8.8.8:53: read udp 172.17.0.2:54255->8.8.8.8:53: i/o timeout"
level=error caller=ssh.go:162 ts=2025-03-11T11:51:06.626088063Z msg="could not check or generate certificate" error="ensuring certificate exists: failed to generate new certificate: key signing request failed: internal error"
level=error caller=main.go:192 ts=2025-03-11T11:51:06.626102232Z msg="cannot start ssh client: ensuring certificate exists: failed to generate new certificate: key signing request failed: internal error"
level=error caller=main.go:143 ts=2025-03-11T11:51:06.626214738Z err="ensuring certificate exists: failed to generate new certificate: key signing request failed: internal error"
