New Alert Message Templating Problems

Grafana Alerting
,
1
  • What Grafana version and what operating system are you using?

8.3.2

  • What are you trying to achieve?
    Modification of alert messages trough templating.
    The Alert gets send to my OpsGenie Account.

  • How are you trying to achieve it?

Created an Alert Rule and then in the “Contact Points” Tab some templates to customize
the message.

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image1415×914 61.2 KB

The alert is firing correctly and is also sent to the OpsGenie but it never uses the templates.

  • What happened?
    It seems to have absolutey no effect on the notification that is getting sent out it is always
    the default template e.g:

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image865×390 15.2 KB

  • What did you expect to happen?

The templates i’ve created to have any actual effect.

  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.
    No
  • Did you follow any online instructions? If so, what is the URL?

tried to follow: Notification templating | Grafana documentation and also have some examples in use there.

2

Can you show the Contact Point that is using this template? I assume you are calling the templates that you want in the Contact Point Title and Contact Point Text Body fields. For example:

Contact Point:

Name: <name of contact point>
Title: {{template "name-of-title-template" .}}
Text Body: {{template "name-of-body-template" .}}
3

Thank you for the answer.
Im using Opsgenie as Contact Point, i cannot define anything there:

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image668×650 28.6 KB

4

same issues, any solution?

5

I found this issue on github: Some custom email templates stopped working after migration to Grafana Alerting #42946 .
I think that this is another bug of ngalert. If anyone found a workaround please let me know.

Thanks!