Installation issue in Ubuntu 17.04 + Blank screen

ayushsharma · August 31, 2017, 12:37pm

I just installed Grafana on a new Ubuntu 17.04 box, and accessing the URL gives me a blank page.

Chrome console output has the following:

I followed the APT installation instructions in the official documentation.

How should I proceed?

daniellee · August 31, 2017, 12:42pm

Which version did you install? And these are the instructions you followed?

http://docs.grafana.org/installation/debian/#apt-repository

Also, any errors in the grafana server logs?

ayushsharma · August 31, 2017, 12:46pm

The logs look fine:

2017/08/31 12:23:22 [I] Starting Grafana
2017/08/31 12:23:22 [I] Version: master, Commit: NA, Build date: 1970-01-01 00:00:00 +0000 UTC
2017/08/31 12:23:22 [I] Configuration Info
Config files:
  [0]: /usr/share/grafana/conf/defaults.ini
  [1]: /etc/grafana/grafana.ini
Command lines overrides:
  [0]: default.paths.data=/var/lib/grafana
  [1]: default.paths.logs=/var/log/grafana
Paths:
  home: /usr/share/grafana
  data: /var/lib/grafana
  logs: /var/log/grafana

2017/08/31 12:23:22 [I] Database: sqlite3
2017/08/31 12:23:22 [I] Migrator: Starting DB migration
2017/08/31 12:23:22 [I] Listen: http://0.0.0.0:3000

The version information is only showing me master, though:

grafana -v
Version master (commit: NA)

Should I try re-installing?

daniellee · August 31, 2017, 1:14pm

Just to double-check, did you install using the instructions that I linked to above? Or did you install the old, broken Grafana package (that we did not create and do not maintain) from apt.

ayushsharma · August 31, 2017, 4:34pm

I just purged the package and re-installed, and its fine now. Grafana version is Version 4.4.3 (commit: 54c79c5). Followed the instructions you linked to, but I must have missed a step last time. The login page is opening properly and it seems fully functional.

wcndave · August 19, 2018, 6:58pm

I have exactly the same problem on a raspberry Pi. Followed the instructions exactly, however I get the same error.

root@raspberrypi:/var/log# grafana -v
Version master (commit: NA)

I tried to purge and re-install, however it didn’t work.

Any ideas about how to ensure the latest version is installed?

When I do this, it shows version 2.6

root@raspberrypi:/var/log# apt-get upgrade grafana
Reading package lists… Done
Building dependency tree
Reading state information… Done
grafana is already the newest version (2.6.0+dfsg-3+b1).
Calculating upgrade… Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.

wcndave · August 19, 2018, 9:53pm

I also did a complete re-install of linux from scratch, avoiding the “bad” 2.6 and it still installed 2.6 when I followed the instructions exactly…

wcndave · August 20, 2018, 2:43pm

I solved this. I didn’t realise that with Pi you have to install a different way, ie by downloading the .deb and manually installing. Also wasn’t clear that the arm version was arm7, as I believe pi3 is arm64. All solved for now.

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Installation issue in Ubuntu 17.04 + Blank screen

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