How to: Grafana Alert Rules with Grafana Incidents

[ralvez]

Hello team:

I have an on-premise implementation of open-source Grafana (version 10.3.1, running on top of docker-compose) and a basic subscription of Grafana Cloud. On top of my Grafana Cloud account I started Grafana Incidents.

According to the documentation, I should be able to “call” Grafana Incidents from a firing Grafana alert, provided that my Grafana environment is 10.3 (source: Declare incidents from firing alerts | Grafana documentation)

I am not sure whether this is a feature available in an open-source installation of Grafana. I do not find the “Grafana Incidents” popup menu on my firing alerts.

¿ Can someone please clarify if this is an Enterprise/Cloud only feature of Grafana?

Hints will be greatly appreciated.
Best regards

Rogelio

[Melody]

Hi @ralvez! This feature is only available for Grafana Cloud environments. I’ll check in with our Docs team to remove the Enterprise and OSS labels as that is certainly confusing.

[ralvez]

Hello Melody, thanks a lot for the clarification.

As a workaround, I managed to use webhooks as a way to trigger a new incident in Grafana Incidents when the alert fires.I verified that the message comes to Incident.

Now my problem is: the new incident is generated in Grafana Incidents, but except for its timestamp, its title is always the same: “Incoming webhook incident (2024-02-06T01:20:00.271850477Z)”

I was trying to play with the Grafana Alert Rules Contact Point´s configuration to alter somehow the notification to Grafana Incident. ¿ is the following section in the “Optional Webhook settings” the places I have to convey a different title to the message?

Thank you very much in advance
Rogelio