Dear team:
I programed my Grafana Alert Rules section in order for some alerts to trigger the creation of a new record in Grafana Incidents. I basically added a Contact Point that is declared as a webhook to Incidents.
The records are created in Incidents, but without the “context” information I am adding in the optional fields of the Contact Point. They always look like the following:
I do not know if I am working properly with the optional fields. In principle, I want to send just a simple message to see if it changes the title of the record in Incidents. So I included something like this in the Contact Point´s optional “Title” field:
The associated template is the following:
I tried other options, like the following, in the same “Title” field, trying to include some information related to the alert itself:
But nothing seems to alter the title of the incident record on the Grafana Incident dashboard. My Grafana alert rule environment is version 9, but just in case I also tried with version 10.3 without any change.
So in short the incidents get created but I am not able to convey the message to shape the title of the records in Incidents.
¿ Am I missing something?
Help will be greatly appreciated
Best regards.
Rogelio