Failed to activate application observability

Grafana Cloud
1

Hi there,

I am new to Grafana and am currently looking into “OpenTelemetry”. To help me with hands on experience, I created a new Grafana Cloud account and setup my stack, tested my instrumented app with the OpenTelemetry Collector configuration connecting to the new Grafana stack, which seemed to be working so far. However, when I navigated to the application and click on “Enable Application Observability”, I am getting an error “could not activate Application Observability”. Not sure if anyone has seen it before. Could you shed some lights on what could be causing it? Pasted below are more details about my stack:

  • created my Grafana account today - currently in free tier. My stack is US - West based.
  • local stack all running in docker containers, using OpenTelemetry SDK for instrumentation
  • local opentelemetry collector running in docker container, configured to connect to Grafana Cloud via connection “Opentelemetry Collector”. Tested this working by sending telemetry data.
2

This might be related to a partial outage impacting the US-West region, currently monitoring the status Grafana Cloud Status

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3

I’m really sorry you’re running into this issue. We’re seeing a partial outage in your region that may be causing the slow load times and connection errors you described. Our engineering team is actively investigating, and we’ll share updates as soon as we have them. You can also keep an eye on our status page for the latest details.

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4

Thank you for looking into this! It seems that this might have been fixed. Retried my operation and it has activated the application observability successfully. Noted the status page has updates regarding this. Kudos to the Grafana team for quick turnaround. :+1:

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