Account not working

Grafana Installation
1

Installed OSS edition, but it will not allow log in. Account validated.

Will not send reset password back to email.

How do I proceed?

2

welcome to forum @johnames

Go into your bin folder and use grafana.exe to change password. Not sure what version of grafana you have and what OS it is installed on.

Also for the email part it depends if you have configured email

image
image1303Ă—499 19.8 KB

3

The issue is grafana.exe will not allow login at all.
Requesting a PW reset, doesn’t generate anything from Grafana.com.

Its a fresh install on Windows (yesterday).

Is there an editable file that contains a user and PW set somewhere local?

Best

4

Did you try this (run cmd with admin rights, navigate to c:\Program Files\GrafanaLabs\grafana\bin\):

grafana-cli admin reset-admin-password "your new admin password"

?

5

if you installed grafana OSS, it would be disconnected from grafana.com so you cannot request a password reset from grafana.

so did you create an account on a local install of grafana? or did you create an account on grafana.com?

6

With Grafana OSS, the Grafana user account is local to your Grafana instance. Grafana does not manage that local account, so requesting a password reset from Grafana will not reset it.

On Windows, open Command Prompt as Administrator and run the CLI from your Grafana bin directory:

cd "C:\Program Files\GrafanaLabs\grafana\bin"
grafana.exe cli admin reset-admin-password "your-new-password"

Then sign in to your local Grafana URL with username admin and the new password. If you haven’t changed the HTTP port, the default URL is http://localhost:3000.

If the command fails, post your Grafana version and the exact CLI output