Grafana v9.4.7
Hi,
We use Grafana and Zabbix to send alerts to Slack, and I’m trying to find a way to get Grafana to behave the same way as Zabbix does when it comes to resolved alerts.
With Zabbix alerts, a message is sent to Slack with the event details and a colour-coding representing the event’s severity. When that same event/alert is resolved, Zabbix updates the initial Slack message by adding a ‘Resolved in time:’-prefix to the original message title and updating the colour-coding to green to make it easy to scan through our ‘alerting’ channel and quickly identify any unresolved alerts.
In contrast, for each event (alert firing & alert resolution) Grafana sends a separate message to Slack. This means if you have several alerts that have been fired (and perhaps resolved) over a period of time you’ll have multiple Firing & Resolved messages and it’s not immediately obvious which alert a ‘Resolved’ message relates to. I know that I can simply check the Grafana UI to get this information, but it would be great to be able to skim through a Slack channel and only have to keep an eye out for the red-coloured messages indicating unresolved alerts.
Is this behaviour configurable perhaps? I haven’t been able to find anything in the documentation unfortunately.
Many thanks,
Alex