Published dashboard appears in search but returns 404 when opened

Grafana Cloud
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1

Hello everyone,

I’m experiencing an issue with a dashboard that I published to the Grafana Dashboards catalog.

I uploaded the dashboard, completed all the required information, and published it successfully. The dashboard is indexed and appears in the Grafana Dashboards search results.

Dashboard page:

https://grafana.com/grafana/dashboards/25515-haproxy-service-analytics-loki-logs/

However, opening that page always results in a 404 – “We can’t find this page!” error. The same thing happens when I click the Details button from my organization’s dashboard page.

I have republished the dashboard several times over the past week and waited 2–3 days after each attempt, but the issue has never been resolved. I also haven’t received any review feedback or error messages explaining why the page is unavailable.

A Grafana Champion investigated the issue and checked my dashboard through the Grafana API:

https://grafana.com/api/dashboards?orgSlug=masoudvakili

According to the API:

  • Status: active

  • Privacy: public

The dashboard is returned correctly by the API, which suggests that the dashboard itself has been published successfully.

Based on this, they suggested that the issue is likely on the Grafana side rather than with the dashboard itself, and recommended contacting Grafana Cloud Support.

Has anyone experienced a similar issue, or could someone from the Grafana team investigate why the dashboard page returns 404 even though the dashboard is active, public, and accessible through the API?

Thank you in advance for your help.

2

Hello,

Unfortunately, it has now been more than two days since I opened this topic, and I haven’t received any response yet. The issue also remains unchanged.

The dashboard is still listed in the Grafana Dashboards search results, but its page continues to return a 404 error.

Since a Grafana Champion already confirmed that the dashboard is active, public, and correctly returned by the Grafana API, I believe this may require someone from the Grafana team to investigate.

Could someone from the Grafana team please take a look at this issue or let me know if there is any additional information I can provide to help with the investigation?

Thank you very much.

3

Just to close this topic:

After about 5 days from publishing the dashboard, the issue resolved itself and the 404 error disappeared without any changes on my side.

The dashboard is now working and accessible normally.

Thank you everyone for your time.