Invalid token when connecting On Call with Grafana Cloud

Grafana Configuration
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1
  • What Grafana version and what operating system are you using?

Grafana v8.4.5 and Ubuntu 18.04.5 LTS

  • What are you trying to achieve?

Connect grafana On Call on-premise installation with Grafana Cloud (free account)

  • How are you trying to achieve it?

I’ve created an API Key from https://my-instance.grafana.net/a/grafana-oncall-app/settings

  • What happened?

When I paste that key on https://,y-grafana/a/grafana-oncall-app/cloud I got an “Invalid token” error"

  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.

On the oncall container I see this log entries:

 2023-02-24 15:03:56 source=engine:app google_trace_id=none logger=apps.oss_installation.models.cloud_connector Unable to sync with cloud. GRAFANA_CLOUD_ONCALL_TOKEN is invalid
 2023-02-24 15:03:56 source=engine:app google_trace_id=none logger=apps.oss_installation.models.cloud_connector Unable to sync with cloud. GRAFANA_CLOUD_ONCALL_TOKEN is invalid

Thank you in advance for your help

1 Like
2

this topic can be closed

3

Could you inform as to how you resolved the issue?

4

what was the fix here?

5

The token between my grafana on premise and the grafana cloud was set wrong

6

“The token between my grafana on premise and the grafana cloud was set wrong”
Can you explain please? I have exactly the same problem.
my token looks like b2b67cefd63c54efd6ecfe016a3745a4a2dc455cec000ca73d5b9b84facac242
(32 rand hex)

curl -H “Authorization: ” https://oncall-prod-eu-west-0.grafana.net/oncall/api/v1/integrations
is working

7

I had the same problem and fixed it by setting the API URL manually through the environment variable GRAFANA_CLOUD_ONCALL_API_URL. The URL can be found on the Grafana Cloud OnCall settings page.

1 Like
8

have you set this env for grafana or for oncall ? still cant to make it work.
@DUGi any progress with it ?

9

if anyone need it. I’ve solved it by add env for grafana,

ONCALL_CLOUD_API_URL: "https://oncall-prod-eu-west-0.grafana.net/oncall/api/v1/integrations"
10

I can’t get it to work. Can anyone help me? What infos do I need to provide?

11

No luck I added to docker compose:

  ONCALL_CLOUD_API_URL: https://oncall-prod-eu-west-0.grafana.net/oncall/api/v1/integrations
  GRAFANA_CLOUD_ONCALL_API_URL: https://oncall-prod-eu-west-0.grafana.net/oncall
  GRAFANA_CLOUD_ONCALL_TOKEN: ****************

but it is sstill saying invalid token.
I also tied to add that token via GUI but result is the same.

12

Same problem.
I don’t understand why there’s no documentation about this.

13

How does one set this value for non-Docker Grafana deployments? I’m running Grafana from a deb repository and OnCall on a different machine using Docker, as it was a later addition and it has served us well.

But Grafana won’t connect to the cloud instance at all, I checked with tcpdump. So missing this setting seems relevant.