How to utilise alerts in Grafana to generate Incidents/tickets in ServiceNow?

Grafana Alerting
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1

Hi Community,
I’m very new to Grafana and requiring integration of the same with ServiceNow.

Objective: Have alerts like CPU spike, Memory spike etc in Grafana to create incidents/tickets in ServiceNow. Unfortunately, I don’t find useful documentation to reach my objective.

Could someone please advise me on the same like in a detailed manner?

Thanks!

2

Welcome

This looks similar to How to create Jira tasks with Grafana alerts - #4 by mertkaant

3

Hi
i am able to create tickets in jira when grafana alerts. But in service now not works.
i follow below instructions but never works. Kindly help if anyone done this integration.

https://docs.servicenow.com/en-US/bundle/tokyo-it-operations-management/page/product/event-management/task/grafana-events-integration.html

4

@rajeshchella2887 @anuragpuri

Have either of you tried regular webhooks? I saw this (somewhat old) article: How to Integrate Webhooks Into ServiceNow - ServiceNow Community