Grafana Cloud - no alerts sent to MS Teams contact point

Hello,

We are evaluating Grafana cloud and currently testing the alerting.

For this, I created a contact point for MS Teams. The test of that contact point works. A message is posted into the MS Teams channel successfully.

I also changed the root notification policy to use this contact point:

There are no specific routes created.

We are using the default alerts for synthetic monitoring and I disabled an HTTP route which triggers the alert to “Firing”.

But unfortunately, no alert is sent to MS Teams. The touch point information says, “no attempts”.

Working alerting with MS Teams is essential for us to continue with Grafana cloud in a paid subscription.

Do you have any hints?

Hi! It looks like the contact point for Microsoft Teams is working. Would it be possible to see the firing alerts for which you are expecting to receive notifications?

Sure I add a screenshot of that alert and its firing instance:

But since the default notification policy is set to this contact point and there are no specific alert routes created, I would expect that every firing alert is sent to that MS Teams contact point?

facing the exact same issue…
I am using Grafana on-prem though.

I have noticed that any of the non Grafana alerts (Mimir or Loki) do not send notification. A Grafana managed one though works.