Connecting to LabTech (Hosted Environment)

Hi,

I am trying to connect Grafana to a hosted labtech database using MySql data source, however when I enter the :3306 with my labtech login and password, it gives an error:

dial tcp <our server ip:3306: connectex: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

Any idea what the issue might be?

Thanks,
Kevin

Yes. As far as I know hosted LabTech has no direct database access under any circumstances. You absolutely cannot just do a direct MySQL DB connection to your server IP. Ask CW Support if this is possible at all.

This is one reason we’re staying on-premise (until CW destroys the product with their SaaS “vision” of sh!tness).