Hi Team,
I want to change the time zone for mute timing(screenshot 1 attached) from UTC to ET. The objective here is to mute alert from 9 AM ET to 5 PM ET. I tried doing in UTC from 22:00 UTC to 14:00 UTC to match ET time zone but I am getting error(Screenshot 2 attached).
Can anyone please assist me on this?
Hi Team,
Anyone can help me on this please?
Regards,
Zeeshan Khan
Hi!
Mute timings have to be in UTC. If you want your mute timing to cross a day boundary in UTC you should create two separate mute timings: one for each day.
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Can you please give me a example how to write it if I am looking to configure the mute time from 22:00 UTC to 14:00 UTC that is 9 AM ET to 5 PM ET.
I was not able to add 00:00 for 12 midnight.
The objective here is to mute alert from 9 AM ET to 5 PM ET. I tried doing in UTC from 22:00 UTC to 14:00 UTC to match ET time zone but I am getting error
Well I am a little confused because 9AM ET is not 22:00 UTC? 9AM ET is 13:00 UTC, and 5PM ET is 21:00UTC, so wouldn’t the mute timing just be this?
Sorry I was looking to mute the alert from 5 PM ET to 9 AM ET next day so on UTC it will be 22:00 to next day 14:00 .
I am adding +5 hours for conversion.correct me if i am wrong.
I think ET is UTC-4. If you want summer time EST then UTC-5.
Here is an example of a mute timing from 5pm Saturday evening to 9am Sunday morning in ET (UTC-4).
Mute timing 1: Saturday 5pm to 7:59pm is 9pm to 11:59pm UTC:
Mute timing 2: Saturday 8pm to Sunday 9am is 12am to 1pm UTC:
I appreciate it’s a poor user experience to have to do all the offsets in UTC 
I think also there is a 1 minute window between 7:59pm and 8:00pm where no mute timing is in effect.
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Thank You so much. I appreciate your help.