Unable to login with new created user - Grafana

Hello all,

I am unable to login with a new user. SMTP is setup properly and I am receiving an email when creating a new user however, I received an error “Internal Server Error - Check the Grafana server logs for the detailed error message.” when clicking the sign up button.

Alternately, I go to server admin console to create a new user. I am able to create the new user but still unable to login.

Can I get some assistance here? Many thanks in advance!

t=2019-11-16T11:11:47+0000 lvl=eror msg=“Request error” logger=context userId=1 orgId=1 uname=admin error=“runtime error: index out of range” stack="/usr/lib/golang/src/runtime/panic.go:502 (0x436098)\n/usr/lib/golang/src/runtime/panic.go:28 (0x434edd)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/session/file.go:118 (0x851087)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/session/file.go:184 (0x85183e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/session/file.go:209 (0x851be6)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/session/session.go:313 (0x853e52)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/services/session/session.go:128 (0x8ab3d8)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/api/login.go:150 (0xe64e4b)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/api/org_invite.go:186 (0xe6ca40)\n/usr/lib/golang/src/runtime/asm_amd64.s:575 (0x463561)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/api/common.go:37 (0xe84f4b)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/request_tracing.go:25 (0xbe3c8f)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/request_metrics.go:17 (0xbe3627)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/session.go:15 (0xbe3e81)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/recovery.go:146 (0xbe3540)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:79 (0x7e7a00)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:157 (0x7cc516)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:135 (0x7cc27a)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/gzip/gzip.go:96 (0xbdabf1)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/util.go:28 (0xbe400c)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:79 (0x7e7a00)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:157 (0x7cc516)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:135 (0x7cc27a)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:112 (0x7e7b2e)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/grafana/grafana/pkg/middleware/logger.go:34 (0xbe0ec1)\n/usr/lib/golang/src/runtime/asm_amd64.s:573 (0x46344a)\n/usr/lib/golang/src/reflect/value.go:447 (0x4c0738)\n/usr/lib/golang/src/reflect/value.go:308 (0x4bfcb3)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:177 (0x7cc804)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/github.com/go-macaron/inject/inject.go:137 (0x7cc189)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/context.go:121 (0x7e7bed)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/router.go:187 (0x7f80b1)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/router.go:294 (0x7f2a44)\n/home/builder/rpm/BUILD/grafana-5.1.3/_build/src/gopkg.in/macaron.v1/macaron.go:220 (0x7ec024)\n/usr/lib/golang/src/net/http/server.go:2694 (0x698ffb)\n/usr/lib/golang/src/net/http/server.go:1830 (0x695300)\n/usr/lib/golang/src/runtime/asm_amd64.s:2361 (0x465bf0)\n"
t=2019-11-16T11:11:47+0000 lvl=eror msg=“Request Completed” logger=context userId=1 orgId=1 uname=admin method=POST path=/api/user/invite/complete status=500 remote_addr=127.0.0.1 time_ms=57 size=120 referer=http://ipaddress/graph/invite/TUO06Q3Y04cW0al4YxK8aZqZF278TI

That looks bad as the backend is panicking. Is it possible to upgrade to a newer version of Grafana?

Version 5.1.3 is pretty old so don’t think we would backport a bug fix for that version. And hopefully this does not occur on a new version.

Can the user log in directly with their username and password? Do they get the same error then?