Sending Email error after upgrading to v11_3: tcp i/o time out

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1

with this configuration for SMTP for version 10_3 and 11_3 and the newest 11_5_2

[smtp]
enabled = true
host = xxxxxx.fr:25
user =

If the password contains # or ; you have to wrap it with triple quotes. Ex “”“#password;”“”

password =
cert_file =
key_file =
skip_verify = true
from_address = noreply@xxxxxx.com
from_name = Grafana
ehlo_identity =
startTLS_policy =

when i tested contact point (send email test) thats work fine for version 10_3 but after upgrade doesn’t work for 11_3 and the newest 11_5_2 .
this message appears :

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is it new parameter between 10_3 and the version up ?

someone can help me, please

2

hello
i changed nothing in my config file,
i tried with version 11.2.5 => not ok
i tried with version 11.1.12 => OK
only me have this problem ?

good week

4

if you are using gmail account then you need to create app password for authentication then use it in grafana.ini file.

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and then copy code
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image766×163 3.33 KB

and then restart you grafana.

5

hi
thanks for your answering
but i use mailing with private smtp serveur and ,as i writed ,my configuration works with grafana v10.3 without user and password .
new question :
what is the difference between v10.3 (sending ok) and version > 11.1.x (sending No-ok) for sending mail without information for user and password in SMTP parameters ?

6

hi

i think that a problem is when the configuration smtp is without «user » and without « password » ; before v11.x that worked

thanks for help….

1 Like
7

hi grafana’s world
my problem isn’t resolving and i’ve juste test with other software EasybuilderPro and use the same configuration that i explained before (with user and without password ) and it is work fine with it.
Why doesn’t with grafana oldest v11_2 ?
how can i transfert at grafana’s team to try help me toresolving this bug?

thanks a lot

beautiful day !

best regards

8

I could not find any changes in related code between those two versions you mentioned. Can you find the first version where it stopped working for you. For example, if 11.1.12 works, does 11.1.13 still work? Does 11.2.0 work?

9

hello
thanks to answer for my bug
i do a new tests with different version of grafana OSS and result are :
version under v10.4.17 => ok
version 10.4.17 and after => nok
the mystery is between v10.4.16 and v10.4.17 !!??

but i tried again v11.1.12 and v11.1.13 then sending email work (as the post of 7 mars 2025) !!!
so i wish you find something …
Best regards

10

Hello,

In my case last working version is 11.2.8.

After upgrading to 11.2.9 it started to raise timeout error.

Strange thing is that for 11.2.9 test email was successfully delivered, but only once. Now when I’m trying i get error every time.

I’ve just checked with 11.2.8 once again a few times and test messages are delivered without any problems.

Thanks !

11

hello ged

i am « happy » i’m not the only one with this strange problem ….

let’s wait for the rest