Hello, there.
I want to permanently delete my Grafana Cloud account. However when I try to contact support I get a Zoom meeting scheduled with some random person for whatever reason (I didn’t click anything to schedule it, it just redirects me to a schedule page) and when the meeting date comes closer, the meeting gets cancelled automatically. I must also say that I am a citizen of the EU and therefore I have the right to have my data deleted. I have contacted the Privacy Team but not response from them so far. Isn’t this illegal? Anyways, please help me. I’m desperate.
Have a nice day.
You are doing something wrong. Pls provide reproducible example of “I try to contact support”.
OT: it’s nice that you want to exercise your GDPR rights, but those “legal” requests must have some specific requirements/form + service provider still may have legal rights to reject it. So I wouldn’t say that something is “ilegal” without full picture.
Well, I think “contact support” is pretty clear. It’s through the Grafana Cloud support form. You have a delete account option, but it redirects you to the schedule meeting immediately (even though I have 0 active/paid Grafana services!), as I’ve said.
Sorry, probably shouldn’t have straight up said that it’s illegal, but still pretty odd this happens.
Have a nice day!
No, that’s not clear and not reproducible step. Let me write your reproducible steps: I went to Contact us | Grafana Labs and fill the form.
But why? You asked to delete your “Grafana Cloud” account, so why you don’t go to your Grafana Cloud account and don’t create a ticket there - this pretty clear for me:
This is a place, where you open support ticket as authenticated user instead of random anonymous request from the internet. You have full visibility of the ticket there. IMHO this is a “pretty clear” way how to contact support.
Your screenshot shows that you’re on an Grafana Organization page. There is no page like that on my end. Your URL shows /orgs/…, mine shows /users/krystastic1/settings/… I don’t have an organization set up. Only an account.
If it was that easy as finding an alternative to the “anonymous” support form, I probably wouldn’t make a topic on here.
Also, I don’t understand - the “anonymous” contact form clearly shows a “delete account” option. I’m not even “anonymous”. I have an account. No reasons why that shouldn’t work.
Have a nice day!
Update: found a Grafana resource mentioning your screenshot equivalent as the “Grafana Cloud Portal”. You’re supposed to access it by cliking “My Account” on the top right. I do click it, however I am shown the user account settings, not some portal linked to some organization which I don’t have active even.
Screenshots, pls. Please note that this is a community forum, and the community doesn’t have access to your account. So you need to be explicit and reproducible. Don’t assume that something is pretty clear. I’m a standard user of Grafana Cloud, and I have no idea what you see.
Sure. Here ya go.
I click the my account btn on top right
get redirected to this
= no org page like you have
You have an organization active.
ok, so start your free trial, you will have an org, where is ticket section. Open ticket and job done.
