Can not invit new user

1

Dear grafana team,

I’m a new user of grafana and I cannot add users. I put the email adresse and click invite. The request goes to pending invite but the emails are not send.
Can you fix this problem please ? Thanks a lot for the time you will spend on this.

Kind regards

2

Hi,

Have you configured an SMTP server? You need to give configure Grafana before it is able to send emails. More here: http://docs.grafana.org/installation/configuration/#smtp

3

Hi Igram !

Thanks for the answer, effectively I didn’t configure the server. I configured like that on the custom.ini

#################################### SMTP / Emailing ##########################
[smtp]
enabled = true
host = localhost:25
user =kaljyn (My grafana username account)

If the password contains # or ; you have to wrap it with trippel quotes. Ex “”"#password;"""

password =******** (My grafana password account)
;cert_file =
;key_file =
skip_verify = true
from_address = my_personnal_email@outlook.fr
from_name = NoReply

EHLO identity in SMTP dialog (defaults to instance_name)

ehlo_identity = dashboard.example.com

[emails]
welcome_email_on_sign_up = false

I saved and restarted grafana servers but it still not work :s It put me

“No connection could be established because the target computer explicitly refused”

Thanks a lot for your help !

4

Are you sure the server you run Grafana on is setup to send emails? If your email is on outlook.fr I would presume that you would use outlooks smtp servers. You can probably find the needed configuration here: https://support.office.com/en-us/article/pop-imap-and-smtp-settings-for-outlook-com-d088b986-291d-42b8-9564-9c414e2aa040

5

@kaljyn any luck with this?

6

This post is 3 years old and the user may have gotten it to work. Do you need help with a similar problem?

7

@xiaonuno hi, yes I’m facing issue with sending out email alerts (both invite and alert notifications to email). teams web hook is working fine

8

Did you enable SMTP in the config file?

We have enabled it with the intention of password recovery but im guessing all other functions are working

9

hi sorry for the late reply, yes it is enabled. following is the smtp piece from ini
#################################### SMTP / Emailing ##########################
[smtp]
enabled = true
host = smtp.office365.com:587
user = DR
;password = *****
;cert_file =
;key_file =
;skip_verify = false
from_address = DR@companyname.com
from_name = Grafana
;ehlo_identity = dashboard.example.com
;startTLS_policy = NoStartTLS

[emails]
;welcome_email_on_sign_up = false
;templates_pattern = emails/.html, emails/.txt
;content_types = text/html

Tried with MandatoryStartTLS option also