Alerts firing more often than expected

Hi,

I have a few alerts that are alerting more often than expected. I initially set the evaluation time to 4hrs, then increased both the evaluation time and pending period to 12 hrs. However, I just got some alerts that were firing every 4 hours. I have my contact points set to a template email and also to send a single email to all recipients. Does any have any insight into this issue?

Thanks!

I just wanted to follow up here with some more info and examples.

Here are some timestamps of emails being sent for the same alert 4 hours after each other.

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Here is the state history of this alert, which doesn’t seem to align with the emails:

Here’s confirming that the pending period and evaluation time are set to 1d:

Any help would be greatly appreciated, as this bug has been spamming inboxes each time there is an issue.

Alert is not firing every 4 hours. But notification is repeated every 4 hours by default. Configure repeat interval for your need:

This worked thank you!