Alert Rules Failing with Error 500 in Grafana Cloud

Hi everyone,

I’m encountering an issue with my alert rules in Grafana Cloud. All alert rules are returning the following error:

Something went wrong when evaluating this alert rule. Received a non-200 response from the query service: 500.

Here’s the context:

  • We haven’t made any changes to our configuration or alert rules.
  • Everything was working perfectly until this issue suddenly appeared.
  • I’m using Grafana Cloud (web version) and access everything via the browser.

Steps to reproduce:

  1. Open the Grafana Cloud interface.
  2. Navigate to any alert rule.
  3. Attempt to evaluate the alert rule – the error consistently appears.

Has anyone faced a similar issue or knows how to troubleshoot this? Any advice or insights would be greatly appreciated!

Thanks in advance!

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We are experiencing the same issue.

The support currently recommends to triage the error citing this ressource:

This does not seem to be on your side. Please escalate this issue to support team.

1 Like