How should emoticons be formatted in the MSTeams templates so they appear? I tried including them as hex codes &#x; as well as the spelled version (e.g. (fire)) but it just prints the plain text in the channel.
Thanks,
welcome to the Grafana 
community forum @tfrey1
have you tried using the actual emoji in the template instead of writing them in code/ spelled version?
By “actual emoji” do you mean try copy paste the visualized emoji from Teams into the template editor? I tried but copies a non printable character and does not get visualized in teams when the template is used
Not sure what happens behind the scenes but I tested with these emojis from GitHub and they both work 
. Try to send yourself a test notification to Teams, and if they work, you know where to get more 
Alerting > Contact Points > Test contact points
GMAIL:
Ok, when I go to https://github.com/ikatyang/emoji-cheat-sheet/blob/master/README.md and copy one of the visualized icons, I’m able to paste those into the template and they display.
If however I copy the two emojis you posted above from this thread, they do not:
Use the ones that work. the ones posted on this forum might be altered under the covers in the html format of the forum
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