Enqabling anonymous auth in web instance

Hello, I have created a public dashboard in grafana cloud. I emailed the grafana support team to enable it for me as I did not have the config file as one has for a local version.

Now I want to embed a panel from that dashboard. The issue I am facing is that it asks for login when I embed the panel altho the dashboard is public. I looked up the issue and it says that I have to enable the anonymous auth to true, I know how to do this on a local instance but how do I do it on a web version? Do I have to ask them again to do it, or is there some other way around it. thanks you