Could an VPS IP be blacklisted


I’m facing problems to install grafana on my linux VPS and the IP used by the VPS seems to be blacklisted by grafana !
When I try to download the gpg.key with wget, I got a “403 access denied” in response, the same work perfectly from another VPS and IP

Thanks for your help

Hi @pedromachado,

Welcome to the :grafana: community support forums !!

We are excited that you joined our OSS community. Please read about some of the FAQs in the community :slight_smile:

Please review the submission template and include more details:

  • Which Grafana product you are using e.g. (OSS, Enterprise, etc)?
  • What is its version?
  • What operating system are you using?
  • What are you trying to achieve?
  • How are you trying to achieve it?
  • What happened?
  • Did you receive any errors in the Grafana UI or in related logs? If so, please tell us exactly what they were.
  • Did you follow any online instructions? If so, what is the URL?

Hi @usmanahmad

I’m trying to install the last Entreprise on ubuntu 22.04 LTS
I’m following this tuto Install on Debian or Ubuntu | Grafana documentation

But when I try to download the gpg.key I got a 403 error from grafana repo
As you can see in this log

admin@VPS:~$ sudo apt update
Err:4 \ stable InRelease
403 Access Denied [IP: 443]
E: Failed to fetch \ 403 Access Denied [IP: 443]

Hi @pedromachado,

You can check this post related to GPG issues.

Not sure, but as you are using Grafan Enterprise, do you have a support contract too?

When I try to download grafana .deb to avoid be blocked by apt update command I got this message “HTTP request sent, awaiting response… 451 geofence:blocked”
I believe. my VPS IP is realy blocked somewhere

@usmanahmad I found this same issue from russia

Thanks for the detailed reply.

What is your location if you don’t mind sharing?

Can you please answer this;

@usmanahmad I’m from France but my VPS are in US (seattle)
About grafana I’m trying to install the open source OSS

Thanks and as you are using Grafan Enterprise, do you have a support contract too?

I’m not using grafana entreprise but grafana OSS

Thanks and my bad as now I see that you are trying to install the Enterprise version of Ubuntu.

Well, I really don’t know why this error is appearing and would recommend if you can open a bug report about this in our official GitHub repository using this link.

Provide all the information (you can simply copy/paste your data + screenshot from here to there).

Lastly, paste the link to your GitHub issue here in this post so that all other community users can also track it. I will also add more additional information to it :+1:

As a possible workaround, try to install Grafana via the .deb package instead of apt-get pulling from the repository.

You can check this installation guide on how to do it.

Let us know if this helps.