Configure Grafana notifications for Teams Workflows with message previews

Grafana Alerting
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1

  • What Grafana version and what operating system are you using?

    • My Grafana Version is 12.4.1
    • My OS is Ubuntu 24.04.4 LTS

  • What are you trying to achieve?

    • Configure Grafana notifications for Teams Workflows with message previews to a channel

Hi all, we are in the process of moving to Team Workflow webhooks as the Office 365 connector webhooks are being deprecated.

We have made use of the following Workflow Template

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When configured with its webhook link, the above template works for us with its default configuration to send out alerts to our dedicated teams channels we made for Grafana alerts. The problem we have is, these notifications dont provide at a glance information on banner messages or in teams activity page as there doesnt seem to be any preview

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These alerts used to display the grafana notification summary configured on the alert when using with the Office 365 connector webhooks. Is there a possibility to have that summary when using Workflows?

Your support is greatly appreciated. Thanks.

2

Since you are migrating from Office 365 connector webhooks to Teams Workflow webhooks, this behavior change is expected
You can refer from this documentation

Based on the grafana documentation
Adaptive Cards posted via Workflows do not support message previews in activity feed or banner notifications unlike the old Office 365 connector webhooks.

If you are using a private channel:
Open your Workflow in Power Automate
Expand “Send each adaptive card”
Change “Post as” to User
Save the workflow

For public channels, this preview limitation is currently on Microsoft’s side and has no direct fix from Grafana. It is recommended to raise this with Microsoft support as a Power Automate Workflows feature request.