Grafana cloud dashboard seems to be down

Grafana Cloud
1

Multiple errors began showing in our dashboard recently, all grafana cloud related dashboard are unavailable and fail to load.

ChunkLoadError: Loading chunk 7497 failed.
(error: https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/UserListPage.8972a551edb70c3fa1ad.js)

    at Lazy
    at Suspense
    at f (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:1278:180)
    at Bl (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:4678:333)
    at Ye (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/7490.cf2da2a42f577bdb1843.js:178:24528)
    at Ye (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/7490.cf2da2a42f577bdb1843.js:178:26724)
    at div
    at main
    at Zs (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:4675:1865)
    at Ye (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/7490.cf2da2a42f577bdb1843.js:178:20823)
    at div
    at l (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:2567:3974)
    at v (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/7490.cf2da2a42f577bdb1843.js:49:51342)
    at i (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:5411:18831)
    at f (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:1278:180)
    at c (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:1278:754)
    at S (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/7490.cf2da2a42f577bdb1843.js:174:124661)
    at Zi (https://grafana-assets.grafana.net/grafana/9.5.2-cloud.1.f9fd074b/public/build/8628.0b45d34f00c1a7531927.js:4691:127)

Datasource: grafanacloud-usage was not found

Our loki instance (hosted on grafana cloud) seems to be unavailable as well, is there any known outage? The status page seems to indicate everything is clear.

2

Error updated:

If you're seeing this Grafana has failed to load its application files


1. This could be caused by your reverse proxy settings.

2. If you host grafana under subpath make sure your grafana.ini root_url setting includes subpath. If not using a reverse proxy make sure to set serve_from_sub_path to true.

3. If you have a local dev build make sure you build frontend using: yarn start, or yarn build

4. Sometimes restarting grafana-server can help

5. Check if you are using a non-supported browser. For more information, refer to the list of supported browsers.
3

Hi @Sloth - if you haven’t already done so, please open a support ticket from your account portal so the team can take a closer look. The grafanacloud-usage and grafanacloud-$orgname-logs (Loki) data source are both provisioned and managed by the Grafana Cloud team so they should be able to reconcile any bad states.

1 Like
4

Hey,

The problem eventually went away, I think GCP or my ISP had routing issues isolated to my country and that was causing issues with Grafana and few other services.

Few hours after making the thread things got back to normal