# \#pagerduty **URL:** https://community.grafana.com/tag/pagerduty/33.md [Latest](https://community.grafana.com/latest.md) · [Categories](https://community.grafana.com/categories.md) · [Tags](https://community.grafana.com/tags.md) --- ## [Setting PagerDuty Severity from alert labels](https://community.grafana.com/t/setting-pagerduty-severity-from-alert-labels/134948)
**Author:** [@treverw](https://community.grafana.com/u/treverw)\ **Replies:** 3\ **Last updated:** [March 25, 2025, 4:37pm UTC](https://community.grafana.com/t/setting-pagerduty-severity-from-alert-labels/134948 "2025-03-25T16:37:56Z")
Using Grafana 10.4.1 (AWS Managed Grafana), I am creating an alert and setting a label called ‘severity’ that I want to use in the Contact Point, which sends it to PagerDuty. I expect it to set the ‘Severity’ field for P… --- ## [Is there anyway to remove or overwrite External URL in Grafana PagerDuty alert?](https://community.grafana.com/t/is-there-anyway-to-remove-or-overwrite-external-url-in-grafana-pagerduty-alert/140262)
**Author:** [@yanta](https://community.grafana.com/u/yanta)\ **Replies:** 3\ **Last updated:** [February 18, 2025, 6:01am UTC](https://community.grafana.com/t/is-there-anyway-to-remove-or-overwrite-external-url-in-grafana-pagerduty-alert/140262 "2025-02-18T06:01:35Z")
In each PagerDuty alert, there’s a link with \[External URL\] as the text and with my grafana url as the link (e.g https://grafana\_hostname:3000). But for some security, we dont wanna show this url in alerts. Is there anyw… --- ## [Fetch custom fields from Pagerduty](https://community.grafana.com/t/fetch-custom-fields-from-pagerduty/126928)
**Author:** [@lewu](https://community.grafana.com/u/lewu)\ **Replies:** 0\ **Last updated:** [July 23, 2024, 9:17pm UTC](https://community.grafana.com/t/fetch-custom-fields-from-pagerduty/126928 "2024-07-23T21:17:12Z")
I’m using the recently released pagerduty datasource plugin. It looks like the plugin is not fetching any of the custom fields associated with the incidents. I would like to raise a feature request so these custom fields… --- ## [Grafana new alerting: no PagerDuty custom details?](https://community.grafana.com/t/grafana-new-alerting-no-pagerduty-custom-details/57251)
**Author:** [@tehgoti](https://community.grafana.com/u/tehgoti)\ **Replies:** 2\ **Last updated:** [December 13, 2023, 9:37am UTC](https://community.grafana.com/t/grafana-new-alerting-no-pagerduty-custom-details/57251 "2023-12-13T09:37:42Z")
What Grafana version and what operating system are you using? Grafana v8.3.0 (914fcedb7) on docker What are you trying to achieve? Sending alerts to PagerDuty with labels, so they can be handled appropriately at P… --- ## [Set dedup/incident key for alert-\>notif policy-\>contact pt-\>PagerDuty?](https://community.grafana.com/t/set-dedup-incident-key-for-alert-notif-policy-contact-pt-pagerduty/99860)
**Author:** [@daveasmith](https://community.grafana.com/u/daveasmith)\ **Replies:** 0\ **Last updated:** [July 26, 2023, 9:14pm UTC](https://community.grafana.com/t/set-dedup-incident-key-for-alert-notif-policy-contact-pt-pagerduty/99860 "2023-07-26T21:14:27Z")
Howdy folks! I have some alerts setup against a prometheus datasource in Grafana 9.1.7, and a notification policy that is directing a particular matched label to a PagerDuty contact point using the Events API V2, but I’m… --- ## [Pagerduty Notification Error](https://community.grafana.com/t/pagerduty-notification-error/69757)
**Author:** [@kboris](https://community.grafana.com/u/kboris)\ **Replies:** 1\ **Last updated:** [October 6, 2022, 12:06am UTC](https://community.grafana.com/t/pagerduty-notification-error/69757 "2022-10-06T00:06:04Z")
I got the following error : lvl=eror msg=“Failed to send notification to Pagerduty” logger=alerting.notifier.pagerduty error=“Post "https://events.pagerduty.com/v2/enqueue\\”: context deadline exceeded (Client.Timeout ex… --- ## [Grafana 8 pagerduty alert use the same incident\_key for the same group alert](https://community.grafana.com/t/grafana-8-pagerduty-alert-use-the-same-incident-key-for-the-same-group-alert/52107)
**Author:** [@CharlesHsu](https://community.grafana.com/u/CharlesHsu)\ **Replies:** 3\ **Last updated:** [September 3, 2021, 2:48am UTC](https://community.grafana.com/t/grafana-8-pagerduty-alert-use-the-same-incident-key-for-the-same-group-alert/52107 "2021-09-03T02:48:08Z")
version: Grafana 8.1.0 We are transfter alertmanager alerts to Grafana ngalert, but pagerduty plugin seems a different behavior. We noticed Grafana group the same alert into a single incident with the same incident\_key …