Hi @jasonpcom! I’m not entirely sure what you mean by the URL being badly encoded, it looks correctly encoded to me. That being said, as you’ve seen, the silence is part of the default message for an alert but this can be be overriden by defining your own custom template and then using that in the webhook contact point.
Your correct - the problem is that in upgrading to 9.x the default alert message template has changed which now includes an url link to ‘silence’ the alert. The format of the url causes the Symphony ( third party secure chat product used by finance community ) webhook parser to barf.
So agree not an issue with url encoding as such. Fix is to supply our own template that removes the ‘silence’ alert link until Symphony fix their webhook message parser.