# Webhook Contact Point Configuration Issue Using Grafana V12

**URL:** <https://community.grafana.com/t/webhook-contact-point-configuration-issue-using-grafana-v12/153449>\
**Category:** Alerting\
**Tags:** webhook, alerting\
**Created:** [June 26, 2025, 9:20am UTC](https://community.grafana.com/t/webhook-contact-point-configuration-issue-using-grafana-v12/153449 "2025-06-26T09:20:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![raeyin03](https://avatars.discourse-cdn.com/v4/letter/r/96bed5/32.png) [@raeyin03](https://community.grafana.com/u/raeyin03)\
**Post date:** [June 26, 2025, 9:20am UTC](https://community.grafana.com/t/webhook-contact-point-configuration-issue-using-grafana-v12/153449/1 "2025-06-26T09:20:22Z")

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**Environment Information:**

- Grafana Version: v12.0.0
- Operating System: Linux

**Objective:**  
Configure a webhook contact point to forward alert messages to our monitoring system via POST requests with ‘name’ and ‘desc’ parameters in the custom payload.

**Successful Test Case:**  
Verified message delivery using Postman with the following successful implementation:

 ![image](https://us1.discourse-cdn.com/grafana/original/3X/b/a/bacf566cb77212eee4746092d2a609e29385430f.png)

**Current Implementation Attempt:**  
Configured Webhook Contact Point with custom payload to match Postman’s working configuration:

 ![image](https://us1.discourse-cdn.com/grafana/original/3X/8/f/8f6e4af11e21ae1399e7fb6bb2f7a076a97b8dc3.png)

 ![image](https://us1.discourse-cdn.com/grafana/original/3X/4/1/41c6adc1914c19a4a00d41ba93591acb619c541f.png)

**Issue:**  
The webhook contact point fails to deliver messages despite matching the Postman configuration that worked successfully.

**Expected Behavior:**  
The webhook should deliver messages to our monitoring system with the same parameters and format as the verified Postman implementation.

**Could someone assist me with this configuration issue? I’d greatly appreciate any guidance.**

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<div class="post-metadata">

**Author:** ![pepecano](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/pepecano/32/40676_2.png) [@pepecano](https://community.grafana.com/u/pepecano)\
**Post date:** [September 25, 2025, 2:35pm UTC](https://community.grafana.com/t/webhook-contact-point-configuration-issue-using-grafana-v12/153449/2 "2025-09-25T14:35:11Z")

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Hi @raeyin03,

notification templates let you fully customize the messages your alerts send out. They’re powerful and flexible, but it can take a little trial and error to get comfortable with them.

To customize quickly your JSON payload, I recommend opening the notification template editor and selecting the example **“Create JSON payload for webhook contact point.”**

 ![Screenshot 2025-09-25 at 16.18.48](https://us1.discourse-cdn.com/grafana/original/3X/3/2/3261a67f441239251f78b0f7abb4cf9956dbc47b.png)

In this view, you can preview the final JSON message and edit the template.

Make sure to give your template and group unique names to avoid conflicts:

- Replace the default `webhook.custom.payload` with something like `mywebhook.custom.payload`.

- Replace `webhook.custom.simple_alerts` with your own name. Replace the template definition and template call as well.

- Give the template group a name, and save it.

After saving, you can assign this template in the **Custom Payload** setting of your webhook contact point.

Click **Edit Payload Template** and select your template from the _Choose notification template_ dropdown menu.

 ![Screenshot 2025-09-25 at 16.31.04](https://us1.discourse-cdn.com/grafana/original/3X/9/f/9f1a8d6d6f46c9fd9d19c9b283b998a09b1e32a0.png)

To get familiar with notification templates, I recommend exploring [these notification templates examples](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/examples/).

Hope this points you in the right direction!