# Update failed because of wrong installation? **URL:** \ **Category:** Installation\ **Tags:** raspberry-pi\ **Created:** [July 17, 2023, 7:57am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630 "2023-07-17T07:57:35Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 17, 2023, 7:57am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/1 "2023-07-17T07:57:35Z")
Hello, I use Grafana v7.4.3 on a raspberry Pi with raspbian. I wanted to update Grafana to v 10 and failed with `apt-get upgrade` I found out that I don’t have an apt installation: $ apt-cache policy grafana grafana: Installed: (none) Candidate: (none) I don’t know how I installed grafana. So my question is how can I update grafana without loosing my configuration or it is better to make a new installation? I read this: [https://grafana.com/docs/grafana/latest/upgrade-guide/](https://grafana.com/docs/grafana/latest/upgrade-guide/) Maybe I can use the Binary .tar file method but I think a fresh installation is maybe better. Can you please help me ? I am no linux expert! Thank you! Regards Thomas ---
**Author:** ![yosiasz](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/yosiasz/32/45847_2.png) [@yosiasz](https://community.grafana.com/u/yosiasz)\ **Post date:** [July 17, 2023, 2:07pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/2 "2023-07-17T14:07:40Z")
if you do not know how you installed it this is what I would recommend back up your data and your conf folders first stop the grafana service not sure how in pi then install a new separate version of grafana start that new grafana stop this new grafana copy over the backed up folders start new grafana I am not sure if a jump from 7 to 10 is possible so I would go one full version upgrade at a time using the above upgrade method 7 =\> 8 8 =\> 9 9 =\> 10 ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 17, 2023, 8:17pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/3 "2023-07-17T20:17:16Z")
I installed grafana new as described here with apt [https://grafana.com/tutorials/install-grafana-on-raspberry-pi/](https://grafana.com/tutorials/install-grafana-on-raspberry-pi/) and saved the lib file as desrcibed here before installation: ([Backup / Restore to new system](https://community.grafana.com/t/backup-restore-to-new-system/37218)) the installation text was this: ```auto $ sudo apt-get install -y grafana Reading package lists... Done Building dependency tree... Done Reading state information... Done The following packages were automatically installed and are no longer required: libva-wayland2 raspinfo Use 'sudo apt autoremove' to remove them. The following NEW packages will be installed: grafana 0 upgraded, 1 newly installed, 0 to remove and 1 not upgraded. Need to get 80.4 MB of archives. After this operation, 302 MB of additional disk space will be used. Get:1 https://packages.grafana.com/oss/deb stable/main arm64 grafana arm64 10.0.2 [80.4 MB] Fetched 80.4 MB in 7s (11.1 MB/s) Selecting previously unselected package grafana. (Reading database ... 109888 files and directories currently installed.) Preparing to unpack .../grafana_10.0.2_arm64.deb ... Unpacking grafana (10.0.2) ... Replaced by files in installed package grafana-rpi:armhf (7.4.3) ... Setting up grafana (10.0.2) ... ### NOT starting on installation, please execute the following statements to configure grafana to start automatically using systemd sudo /bin/systemctl daemon-reload sudo /bin/systemctl enable grafana-server ### You can start grafana-server by executing sudo /bin/systemctl start grafana-server ``` no erros, but my grafana is still the old version and the lib file was not changed I don’t know what to do now ? ```auto apt-cache policy grafana grafana: Installed: 10.0.2 Candidate: 10.0.2 ``` ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 17, 2023, 8:25pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/4 "2023-07-17T20:25:52Z")
now garfana stopped working… ```auto ● grafana-server.service - Grafana instance Loaded: loaded (/lib/systemd/system/grafana-server.service; enabled; vendor preset: enabled) Active: failed (Result: exit-code) since Mon 2023-07-17 22:23:33 CEST; 14s ago Docs: http://docs.grafana.org Process: 2460257 ExecStart=/usr/sbin/grafana-server --config=${CONF_FILE} --pidfile=${PID_FILE_DIR}/grafana-server.pid --packaging=deb cfg:default.paths> Main PID: 2460257 (code=exited, status=1/FAILURE) CPU: 1.563s Jul 17 22:23:33 raspberrypi systemd[1]: grafana-server.service: Scheduled restart job, restart counter is at 5. Jul 17 22:23:33 raspberrypi systemd[1]: Stopped Grafana instance. Jul 17 22:23:33 raspberrypi systemd[1]: grafana-server.service: Consumed 1.563s CPU time. Jul 17 22:23:33 raspberrypi systemd[1]: grafana-server.service: Start request repeated too quickly. Jul 17 22:23:33 raspberrypi systemd[1]: grafana-server.service: Failed with result 'exit-code'. Jul 17 22:23:33 raspberrypi systemd[1]: Failed to start Grafana instance. ``` it starts and a few seconfs later it is stopped 😕 ---
**Author:** ![yosiasz](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/yosiasz/32/45847_2.png) [@yosiasz](https://community.grafana.com/u/yosiasz)\ **Post date:** [July 17, 2023, 9:52pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/5 "2023-07-17T21:52:27Z")
you installed it on the existing rpi or a new pi? what happened to the installation of the old grafana ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 18, 2023, 6:02am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/6 "2023-07-18T06:02:46Z")
I installed v10 on the existing RPi I don’t know what happend with the existing v 7, I didn’t removed it because I don’t know still the same question… ---
**Author:** ![yosiasz](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/yosiasz/32/45847_2.png) [@yosiasz](https://community.grafana.com/u/yosiasz)\ **Post date:** [July 18, 2023, 8:02am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/7 "2023-07-18T08:02:46Z")
What version of rpi and what processor type is it ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 18, 2023, 1:55pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/8 "2023-07-18T13:55:28Z")
Raspberry Pi 4 Modell B, 4GB Broadcom BCM2711 chip set 64 bit Quad Core ARM v8 Cortex-A72 @ 1,5 GHz ---
**Author:** ![yosiasz](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/yosiasz/32/45847_2.png) [@yosiasz](https://community.grafana.com/u/yosiasz)\ **Post date:** [July 18, 2023, 2:42pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/9 "2023-07-18T14:42:52Z")
So which of these **ARM** downloads fits your rpi? > **[Download Grafana | Grafana Labs](https://grafana.com/grafana/download/7.4.3?platform=arm&edition=oss)** > > Overview of how to download and install different versions of Grafana on different operating systems. Are you sure you did not install it using docker maybe? ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 18, 2023, 9:07pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/10 "2023-07-18T21:07:35Z")
for V10 I used this way [https://grafana.com/tutorials/install-grafana-on-raspberry-pi/](https://grafana.com/tutorials/install-grafana-on-raspberry-pi/) for the old version 7 I still don’t know which why I installed it ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [July 18, 2023, 9:11pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/11 "2023-07-18T21:11:20Z")
can nobody tell me how I can delete all grafana versions from my raspberry Pi and install it again ? ---
**Author:** ![antonio](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/antonio/32/26584_2.png) [@antonio](https://community.grafana.com/u/antonio)\ **Post date:** [July 26, 2023, 8:52am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/12 "2023-07-26T08:52:40Z")
@obstbauer perhaps Grafana was installed more than once and in different ways (via [package manager](https://grafana.com/tutorials/install-grafana-on-raspberry-pi/), via [standalone binary](https://grafana.com/grafana/download?platform=arm&edition=oss)) you could check what’s in your raspberry folder for binaries. ```auto mypi@mypi:~ $ which grafana /usr/sbin/grafana ``` ```auto mypi@mypi:~ $ cd /usr/sbin mypi@mypi:/usr/sbin $ ls ``` ![image](https://us1.discourse-cdn.com/grafana/original/3X/5/1/5141329e834843fe3d7f70a0085146e45b88a919.png) ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 15, 2023, 2:36pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/13 "2023-08-15T14:36:27Z")
Hello antonio! with ```auto mypi@mypi:~ $ cd /usr/sbin mypi@mypi:/usr/sbin $ ls ``` I get grafana-cli grafana-server there is no “grafana” as in your screenshot ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 16, 2023, 2:24pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/14 "2023-08-16T14:24:32Z")
no idea ? ---
**Author:** ![antonio](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/antonio/32/26584_2.png) [@antonio](https://community.grafana.com/u/antonio)\ **Post date:** [August 17, 2023, 8:35am UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/15 "2023-08-17T08:35:07Z")
I guess I see the folder ‘grafana’ because I followed this [installation guide](https://grafana.com/tutorials/install-grafana-on-raspberry-pi/). Anyway, since you want to start over, try to : Uninstall just grafana: ```auto apt-get remove grafana ``` or Uninstall grafana and its dependencies: ```auto sudo apt-get remove --auto-remove grafana ``` [reference](https://community.grafana.com/t/how-uninstall-all-of-grafana/41732/21) Hope it helps ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 17, 2023, 12:14pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/16 "2023-08-17T12:14:30Z")
with ```auto sudo apt-get remove --auto-remove grafana ``` I get the message “grafana is not installed, so not removed” ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 17, 2023, 12:17pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/17 "2023-08-17T12:17:10Z")
I used ```auto sudo apt-get purge grafana ``` but grafana 7.4.3 is still running ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 17, 2023, 12:39pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/18 "2023-08-17T12:39:46Z")
> dpkg -l shows me "grafana-rpi:armhf in version 7.4.3 ---
**Author:** ![yosiasz](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/yosiasz/32/45847_2.png) [@yosiasz](https://community.grafana.com/u/yosiasz)\ **Post date:** [August 17, 2023, 1:19pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/19 "2023-08-17T13:19:41Z")
You have to go full on CSI here. Maybe you have a service that points to the grafana-server Can you do a grep search for both grafana and any ini file? ---
**Author:** ![obstbauer](https://avatars.discourse-cdn.com/v4/letter/o/d26b3c/32.png) [@obstbauer](https://community.grafana.com/u/obstbauer)\ **Post date:** [August 17, 2023, 1:49pm UTC](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630/20 "2023-08-17T13:49:03Z")
sorry I don’t understand what I should do now [Next page](https://community.grafana.com/t/update-failed-because-of-wrong-installation/91630.md?page=2)