# Problem with e-mail notifications **URL:** \ **Category:** Alerting\ **Tags:** templating, alerting\ **Created:** [April 4, 2024, 11:15am UTC](https://community.grafana.com/t/problem-with-e-mail-notifications/118586 "2024-04-04T11:15:51Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Puebloo](https://avatars.discourse-cdn.com/v4/letter/p/d9b06d/32.png) [@Puebloo](https://community.grafana.com/u/Puebloo)\ **Post date:** [April 4, 2024, 11:15am UTC](https://community.grafana.com/t/problem-with-e-mail-notifications/118586/1 "2024-04-04T11:15:51Z")
Hello, I’m trying to set up multiple alerts (sent by email) for servers, and I have an issue with the message that is being sent. I’m getting the message below, and to be honest, it’s completely unclear for other users: **Value:** [var=‘B0’ metric=‘value’ labels={agent.name=.SERWER1, metricId=3} value=0.978], [var=‘B1’ metric=‘value’ labels={agent.name=.SERWER2, metricId=3} value=0.965], [var=‘B2’ metric=‘value’ labels={agent.name=.SERWER3, metricId=3} value=0.9500000000000001], [var=‘B3’ metric=‘value’ labels={agent.name=.SERWER4, metricId=3} value=0.9540000000000001], [var=‘B4’ metric=‘value’ labels={agent.name=.SERWER5, metricId=3} value=0.907] **Labels:** - alertname: RAM USAGE IN TIME - grafana\_folder: Production I need to get something like this instead: The server SERWER1 has exceeded 90% of RAM usage. Current RAM usage used is 98% The server SERWER2 has exceeded 90% of RAM usage. Current RAM usage used is 97% The server SERWER3 has exceeded 90% of RAM usage. Current RAM usage used is 95% The server SERWER4 has exceeded 90% of RAM usage. Current RAM usage used is 96% The server SERWER4 has exceeded 90% of RAM usage. Current RAM usage used is 91% I tried to find the solution in other threads, but most of them don’t have complete information about what should be done. Im using Grafana [v9.2.2] and metricbeat ---
**Author:** ![pepecano](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/pepecano/32/40676_2.png) [@pepecano](https://community.grafana.com/u/pepecano)\ **Post date:** [October 30, 2024, 6:14pm UTC](https://community.grafana.com/t/problem-with-e-mail-notifications/118586/2 "2024-10-30T18:14:34Z")
Hi @Puebloo, we recently updated the documentation and examples for implementing custom notification templates. 1 - You’ll need to [template an annotation](https://grafana.com/docs/grafana/latest/alerting/alerting-rules/templates/#template-annotations), for example the `summary` annotation like in this example: ```auto The server {{ $labels.instance }} has exceeded 90% of RAM usage. Current RAM usage used is {{humanizePercentage $values.A.Value }} ``` 2 - Then, create a [custom notification template](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/) that display the summary for all the alerts in the notification. ```auto {{ define "print_summary" -}} {{ range .Alerts -}} {{.Annotations.summary}} {{ end -}} {{ end -}} ``` 3 - Finally, configure the email contact point to use your custom template as detailed in [Select a notification template for a contact point](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/template-notifications/manage-notification-templates/#select-a-notification-template-for-a-contact-point).