# Not receiving alerts from Grafana in PagerDuty

**URL:** <https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592>\
**Category:** Grafana\
**Tags:** alerting\
**Created:** [August 27, 2024, 5:30am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592 "2024-08-27T05:30:50Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![prakashupade1998](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@prakashupade1998](https://community.grafana.com/u/prakashupade1998)\
**Post date:** [August 27, 2024, 5:30am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592/1 "2024-08-27T05:30:50Z")

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I configured labels for alerting purposes but its only showing firing status in grafana but its not actually receiving in PagerDuty.

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**Author:** ![sowdenraymond](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/sowdenraymond/32/38541_2.png) [@sowdenraymond](https://community.grafana.com/u/sowdenraymond)\
**Post date:** [August 27, 2024, 6:01am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592/2 "2024-08-27T06:01:30Z")

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did you follow the guide?

> **[Configure PagerDuty for Alerting | Grafana documentation](https://grafana.com/docs/grafana/latest/alerting/configure-notifications/manage-contact-points/integrations/pager-duty/)**
>
> Configure the PagerDuty integration for Alerting

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**Author:** ![prakashupade1998](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@prakashupade1998](https://community.grafana.com/u/prakashupade1998)\
**Post date:** [August 27, 2024, 6:21am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592/3 "2024-08-27T06:21:52Z")

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I did the same thing, except instead of using the PagerDuty Event API V2 integration key I am using the Default Integration key from Event Orchestration. Will it be a problem?

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**Author:** ![sowdenraymond](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/sowdenraymond/32/38541_2.png) [@sowdenraymond](https://community.grafana.com/u/sowdenraymond)\
**Post date:** [August 27, 2024, 7:04am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592/4 "2024-08-27T07:04:15Z")

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yes it will be a problem… you can’t use your phone sim card pin for your bank card…

you can’t use one key for another, you need to use the pagerduty key for anything related to pagerduty.

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**Author:** ![prakashupade1998](https://avatars.discourse-cdn.com/v4/letter/p/bbe5ce/32.png) [@prakashupade1998](https://community.grafana.com/u/prakashupade1998)\
**Post date:** [August 27, 2024, 7:21am UTC](https://community.grafana.com/t/not-receiving-alerts-from-grafana-in-pagerduty/129592/5 "2024-08-27T07:21:47Z")

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Previously I used to get alerts with this default integration key but after a week its not coming. But I will check again with this Event key API.