how to write a query to show weekly/monthly (configurable) interactions by channel (Chat/Voice) as well as by customers. So a report that can show me trend data on usage from a system level on voice or chat as well as a customer level.
how to write a query to show weekly/monthly (configurable) interactions by channel (Chat/Voice) as well as by customers. So a report that can show me trend data on usage from a system level on voice or chat as well as a customer level.
Welcome
Please share your data source? Sql server? Mysql?
Data source is prometheus, we have voice_streams_open and voice_streams_opened_total metrics are exised
could you please provide some sample data?
