# Grafana - PagerDuty Integration is not working

**URL:** <https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136>\
**Category:** Configuration\
**Created:** [March 14, 2018, 5:07am UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136 "2018-03-14T05:07:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![jeevasrcclr](https://avatars.discourse-cdn.com/v4/letter/j/3d9bf3/32.png) [@jeevasrcclr](https://community.grafana.com/u/jeevasrcclr)\
**Post date:** [March 14, 2018, 5:07am UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136/1 "2018-03-14T05:07:51Z")

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Im following the doc to add PD notification channel. I have added the API key from PD but, its not working and testing fails.  
“{“message”:“Failed to send alert notifications”}”

Where is the place to mention the PD account name, escalation policy in the integration which is not mentioned in the doc.

Grafana version - 4.6.1

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**Author:** ![lgram](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/lgram/32/2599_2.png) [@lgram](https://community.grafana.com/u/lgram)\
**Post date:** [March 14, 2018, 9:27am UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136/2 "2018-03-14T09:27:40Z")

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Hi,

It sounds like you may have added a PagerDuty api key rather than a service integration key, could that be the case? The integration key is tied to a service directly so you configure escalation policies and such directly on the service (in the pd ui). You find your services under Configuration -\> Services in the PagerDuty web ui.

Good luck!

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**Author:** ![vjsre](https://avatars.discourse-cdn.com/v4/letter/v/ccd318/32.png) [@vjsre](https://community.grafana.com/u/vjsre)\
**Post date:** [July 26, 2021, 6:03pm UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136/3 "2021-07-26T18:03:20Z")

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Hi @lgram,  
I tried to create service integration key by creating “Service Directory” in the new portal. However, I am not able to find Grafana component under “Add an Integration” section.  
Am I missing anything here ?

 ![Pagerduty](https://us1.discourse-cdn.com/grafana/original/3X/a/d/ad7a228fbf3d4eb3dfbc0cdcd47a3350419c0ce2.jpeg)

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**Author:** ![vjsre](https://avatars.discourse-cdn.com/v4/letter/v/ccd318/32.png) [@vjsre](https://community.grafana.com/u/vjsre)\
**Post date:** [July 26, 2021, 6:29pm UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136/4 "2021-07-26T18:29:39Z")

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I got the steps to create integration key. I choose Events API V2 to get this done.  
[Events API v2 Overview | PagerDuty Developer Documentation](https://developer.pagerduty.com/docs/events-api-v2/overview/)

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**Author:** ![kbkmram66](https://avatars.discourse-cdn.com/v4/letter/k/e5b9ba/32.png) [@kbkmram66](https://community.grafana.com/u/kbkmram66)\
**Post date:** [October 26, 2022, 9:30am UTC](https://community.grafana.com/t/grafana-pagerduty-integration-is-not-working/6136/5 "2022-10-26T09:30:31Z")

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hi vjsre ,can you share the steps you have done yet…??