# Grafana Cloud Loki ingestion rate limit exceeded after Installation

**URL:** <https://community.grafana.com/t/grafana-cloud-loki-ingestion-rate-limit-exceeded-after-installation/120471>\
**Category:** Grafana Cloud\
**Tags:** logs, loki, rate-limit\
**Created:** [April 28, 2024, 5:33pm UTC](https://community.grafana.com/t/grafana-cloud-loki-ingestion-rate-limit-exceeded-after-installation/120471 "2024-04-28T17:33:26Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![pcornelissen](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/pcornelissen/32/22250_2.png) [@pcornelissen](https://community.grafana.com/u/pcornelissen)\
**Post date:** [April 28, 2024, 5:33pm UTC](https://community.grafana.com/t/grafana-cloud-loki-ingestion-rate-limit-exceeded-after-installation/120471/1 "2024-04-28T17:33:26Z")

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I have configured my cluster to send data to grafana cloud to evaluate if that is an option for my production cluster.

Of course this is not a fresh cluster, so there are already lots of logs in kubernetes available and promtail is complaining in the logs that the rate limit is exceeded.

This leads me to two questions:

- Wouldn’t it make sense to have less restrictive rate ölimiting for a while after the account creation to give promtail a chance to catch up?
- Will promtail recover and just transmit the logs slowly until everything is transfered or will it stay in error and I have to find another solution?

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**Author:** ![Melody](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@Melody](https://community.grafana.com/u/Melody)\
**Post date:** [April 29, 2024, 7:14pm UTC](https://community.grafana.com/t/grafana-cloud-loki-ingestion-rate-limit-exceeded-after-installation/120471/2 "2024-04-29T19:14:49Z")

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Hi @pcornelissen !

The default rate limits can be reviewed here:

- [Understand Grafana Cloud usage limits | Grafana Cloud documentation](https://grafana.com/docs/grafana-cloud/cost-management-and-billing/understand-your-invoice/usage-limits/#logs-usage-limits)

The system should automatically increase the rate limits after some time, so if you are still seeing discarded log samples I recommend contacting the Support team if you haven’t already done so. From your account portal at [grafana.com](http://grafana.com), select **Get Support** from menu on the left and then open a new ticket.

To review more details about other types of discards, refer to:

> **[Request Validation and Rate-Limit Errors | Grafana Loki documentation](https://grafana.com/docs/loki/latest/operations/request-validation-rate-limits/)**
>
> Request Validation and Rate-Limit Errors