# Email support of grafana

**URL:** <https://community.grafana.com/t/email-support-of-grafana/10864>\
**Category:** General\
**Created:** [October 1, 2018, 9:24am UTC](https://community.grafana.com/t/email-support-of-grafana/10864 "2018-10-01T09:24:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![bhanu7979](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@bhanu7979](https://community.grafana.com/u/bhanu7979)\
**Post date:** [October 1, 2018, 9:24am UTC](https://community.grafana.com/t/email-support-of-grafana/10864/1 "2018-10-01T09:24:43Z")

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i configured the email and i changed the smtp also but still email are not supporting to me

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**Author:** ![torkel](https://sea2.discourse-cdn.com/grafana/user_avatar/community.grafana.com/torkel/32/20_2.png) [@torkel](https://community.grafana.com/u/torkel)\
**Post date:** [October 1, 2018, 12:50pm UTC](https://community.grafana.com/t/email-support-of-grafana/10864/2 "2018-10-01T12:50:16Z")

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Any errors in grafana server log?

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**Author:** ![bhanu7979](https://avatars.discourse-cdn.com/v4/letter/b/a9a28c/32.png) [@bhanu7979](https://community.grafana.com/u/bhanu7979)\
**Post date:** [October 3, 2018, 12:10pm UTC](https://community.grafana.com/t/email-support-of-grafana/10864/3 "2018-10-03T12:10:53Z")

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t=2018-10-02T16:22:29+0530 lvl=info msg=“HTTP Server Listen” logger=http.server address=0.0.0.0:3000 protocol=http subUrl= socket=  
t=2018-10-02T16:23:52+0530 lvl=info msg=“Sending alert notification to” logger=alerting.notifier.email addresses=[dcbhanukishore7979@gmail.com]  
t=2018-10-02T16:23:54+0530 lvl=info msg=“Sending alert notification to” logger=alerting.notifier.email addresses=[dcbhanukishore7979@gmail.com]  
t=2018-10-02T16:23:54+0530 lvl=eror msg=“Failed to send alert notification email” logger=alerting.notifier.email error=“dial tcp [::1]:25: connectex: An attempt was made to access a socket in a way forbidden by its access permissions.”  
t=2018-10-02T16:23:54+0530 lvl=eror msg=“Failed to send alert notifications” logger=context userId=1 orgId=1 uname=admin error=“dial tcp [::1]:25: connectex: An attempt was made to access a socket in a way forbidden by its access permissions.”  
t=2018-10-02T16:23:54+0530 lvl=eror msg=“Request Completed” logger=context userId=1 orgId=1 uname=admin method=POST path=/api/alert-notifications/test status=500 remote\_addr=[::1] time\_ms=2038 size=48 referer=http://grafana.staged-by-discourse.com/alerting/notification/new  
t=2018-10-02T16:23:56+0530 lvl=eror msg=“Failed to send alert notification email” logger=alerting.notifier.email error=“dial tcp [::1]:25: connectex: An attempt was made to access a socket in a way forbidden by its access permissions.”  
t=2018-10-02T16:23:56+0530 lvl=eror msg=“Failed to send alert notifications” logger=context userId=1 orgId=1 uname=admin error=“dial tcp [::1]:25: connectex: An attempt was made to access a socket in a way forbidden by its access permissions.”  
t=2018-10-02T16:23:56+0530 lvl=eror msg=“Request Completed” logger=context userId=1 orgId=1 uname=admin method=POST path=/api/alert-notifications/test status=500 remote\_addr=[::1] time\_ms=2047 size=48 referer=http://grafana.staged-by-discourse.com/alerting/notification/new

Error in log file

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**Author:** ![anon80964540](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@anon80964540](https://community.grafana.com/u/anon80964540)\
**Post date:** [January 13, 2021, 4:39pm UTC](https://community.grafana.com/t/email-support-of-grafana/10864/4 "2021-01-13T16:39:57Z")

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