Direct Link rendered image - failed

Afternoon all

Tried the above to save a static copy of a graph, and the window that pops up says “Rendering failed” straight away. Have searched and no joy, I see advice about raising the timeout but it’s an instant return so it can’t be that.

I raised the log leve to debug, and log is here:

t=2018-08-22T14:54:21+0100 lvl=info msg=Rendering logger=rendering path="d-solo/hmxyOJpmk/scaleio?refresh=5m&panelId=2&orgId=1&from=1534924457660&to=1534946057660&width=1000&height=500&tz=Europe%2FLondon"
t=2018-08-22T14:54:21+0100 lvl=eror msg="Phantomjs exited with non zero exit code" logger=rendering error="exit status 1"
t=2018-08-22T14:54:21+0100 lvl=eror msg="Rendering failed." logger=context userId=1 orgId=1 uname=admin error="exit status 1"
t=2018-08-22T14:54:21+0100 lvl=eror msg="Request Completed" logger=context userId=1 orgId=1 uname=admin method=GET path=/render/d-solo/hmxyOJpmk/scaleio status=500 remote_addr=10.x.x.x time_ms=12 size=1703 referer="http://x.x.x.x:3000/d/hmxyOJpmk/scaleio?refresh=5m&panelId=2&fullscreen&orgId=1"

Platform: Linux xxxx 4.18.0-rc3-amd64 #1 SMP Debian 4.18~rc3-1~exp1 (2018-07-03) x86_64 GNU/Linux

edit: just got this in from linux-dude who installed it:

host~# /usr/share/grafana/tools/phantomjs/phantomjs

Auto configuration failed

140689104187008:error:25066067:DSO support routines:DLFCN_LOAD:could not load the shared library:dso_dlfcn.c:185:filename( cannot open shared object file: No such file or directory

Am sure he’ll crack it, but I’ll document the findings as we go along in case it helps anyone else (tho if anyone knows what’s up, it’ll save us a bit of investigation :p)


I have the same issue on a Raspberry PI 3 running openhabian. Any solution to this issue?


By adding a “&timeout=5000” at the end of the URL, sometimes it works… but not always :frowning:

I wonder if i have to tune my vm, something like nofile limits for example.


anyone able to fix this issue? &timeout=5000 did not help