# Cannot access WEB GUI after fresh installation RHEL

**URL:** <https://community.grafana.com/t/cannot-access-web-gui-after-fresh-installation-rhel/132934>\
**Category:** Installation\
**Created:** [September 25, 2024, 8:23pm UTC](https://community.grafana.com/t/cannot-access-web-gui-after-fresh-installation-rhel/132934 "2024-09-25T20:23:13Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Rum](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Rum](https://community.grafana.com/u/Rum)\
**Post date:** [September 25, 2024, 8:23pm UTC](https://community.grafana.com/t/cannot-access-web-gui-after-fresh-installation-rhel/132934/1 "2024-09-25T20:23:13Z")

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Hello, I’m having issues accessing the Grafana Web Gui after installing and Starting the grafana-server.

I’m new to this so bear with me in the information I provide.

- What Grafana version and what operating system are you using?  
-Version 9.2.10

- **What** are you trying to achieve?  
-Access to the webpage via localhost:3000

- **How** are you trying to achieve it?  
-I did a fresh install of grafana on RHEL 9.4  
-I followed the grafana instructions to install for my OS.

- What happened?  
-I attempted to access the Grafana main page using [HTTP://x.x.x.x:3000](HTTP://x.x.x.x:3000)  
-IT hung and didn’t load the main page.

- What did you **expect** to happen?  
-I expected the main default login page to load.

- Can you copy/paste the configuration(s) that you are having problems with?  
-The configuration has been left as default in /etc/grafana/grafana.ini

- Did you receive any errors in the Grafana UI or in related logs? If so, please tell us **exactly** what they were.  
logger=cleanup t=2024-09-25T00:05:24.919429353-05:00 level=info msg=“Completed cleanup jobs” duration=5.343549ms  
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logger=sqlstore.transactions t=2024-09-25T09:55:24.925805673-05:00 level=info msg=“Database locked, sleeping then retrying” error=“database is locked” retry=0  
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logger=server t=2024-09-25T14:17:30.013990783-05:00 level=info msg=“Shutdown started” reason=“System signal: terminated”  
logger=ticker t=2024-09-25T14:17:30.014194845-05:00 level=info msg=stopped last\_tick=2024-09-25T14:17:30-05:00  
logger=tracing t=2024-09-25T14:17:30.014408564-05:00 level=info msg=“Closing tracing”  
logger=settings t=2024-09-25T14:48:13.473569187-05:00 level=info msg=“Starting Grafana” version=9.2.10 commit=NA branch=main compiled=2024-04-15T19:00:00-05:00  
logger=settings t=2024-09-25T14:48:13.476634283-05:00 level=info msg=“Config loaded from” file=/usr/share/grafana/conf/defaults.ini  
logger=settings t=2024-09-25T14:48:13.476677827-05:00 level=info msg=“Config loaded from” file=/etc/grafana/grafana.ini  
logger=settings t=2024-09-25T14:48:13.476706843-05:00 level=info msg=“Config overridden from command line” arg=“default.paths.data=/var/lib/grafana”  
logger=settings t=2024-09-25T14:48:13.476720326-05:00 level=info msg=“Config overridden from command line” arg=“default.paths.logs=/var/log/grafana”  
logger=settings t=2024-09-25T14:48:13.476728229-05:00 level=info msg=“Config overridden from command line” arg=“default.paths.plugins=/var/lib/grafana/plugins”  
logger=settings t=2024-09-25T14:48:13.476736857-05:00 level=info msg=“Config overridden from command line” arg=“default.paths.provisioning=/etc/grafana/provisioning”  
logger=settings t=2024-09-25T14:48:13.476745388-05:00 level=info msg=“Path Home” path=/usr/share/grafana  
logger=settings t=2024-09-25T14:48:13.476753103-05:00 level=info msg=“Path Data” path=/var/lib/grafana  
logger=settings t=2024-09-25T14:48:13.476760552-05:00 level=info msg=“Path Logs” path=/var/log/grafana  
logger=settings t=2024-09-25T14:48:13.476770718-05:00 level=info msg=“Path Plugins” path=/var/lib/grafana/plugins  
logger=settings t=2024-09-25T14:48:13.476795869-05:00 level=info msg=“Path Provisioning” path=/etc/grafana/provisioning  
logger=settings t=2024-09-25T14:48:13.476806994-05:00 level=info msg=“App mode production”  
logger=sqlstore t=2024-09-25T14:48:13.479830669-05:00 level=info msg=“Connecting to DB” dbtype=sqlite3  
logger=migrator t=2024-09-25T14:48:13.55344209-05:00 level=info msg=“Starting DB migrations”  
logger=migrator t=2024-09-25T14:48:13.574689439-05:00 level=info msg=“migrations completed” performed=0 skipped=452 duration=1.128433ms  
logger=plugin.loader t=2024-09-25T14:48:13.759510172-05:00 level=info msg=“Plugin registered” pluginID=input  
logger=plugin.signature.validator t=2024-09-25T14:48:13.776785277-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-breadcrumbs-panel pluginDir=/usr/share/performancecopilot-pcp-app/panels/breadcrumbs  
logger=plugin.signature.validator t=2024-09-25T14:48:13.777024387-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-flamegraph-panel pluginDir=/usr/share/performancecopilot-pcp-app/panels/flamegraph  
logger=plugin.signature.validator t=2024-09-25T14:48:13.777127506-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-troubleshooting-panel pluginDir=/usr/share/performancecopilot-pcp-app/panels/troubleshooting  
logger=plugin.signature.validator t=2024-09-25T14:48:13.777222464-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=performancecopilot-pcp-app pluginDir=/usr/share/performancecopilot-pcp-app  
logger=plugin.signature.validator t=2024-09-25T14:48:13.796051025-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-bpftrace-datasource pluginDir=/usr/share/performancecopilot-pcp-app/datasources/bpftrace  
logger=plugin.signature.validator t=2024-09-25T14:48:13.796287204-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-redis-datasource pluginDir=/usr/share/performancecopilot-pcp-app/datasources/redis  
logger=plugin.signature.validator t=2024-09-25T14:48:13.796407922-05:00 level=warn msg=“Permitting unsigned plugin. This is not recommended” pluginID=pcp-vector-datasource pluginDir=/usr/share/performancecopilot-pcp-app/datasources/vector  
logger=plugin.loader t=2024-09-25T14:48:13.796541315-05:00 level=info msg=“Plugin registered” pluginID=pcp-breadcrumbs-panel  
logger=plugin.loader t=2024-09-25T14:48:13.796760205-05:00 level=info msg=“Plugin registered” pluginID=pcp-flamegraph-panel  
logger=plugin.loader t=2024-09-25T14:48:13.796833165-05:00 level=info msg=“Plugin registered” pluginID=pcp-troubleshooting-panel  
logger=plugin.loader t=2024-09-25T14:48:13.796890496-05:00 level=info msg=“Plugin registered” pluginID=performancecopilot-pcp-app  
logger=plugin.loader t=2024-09-25T14:48:13.796955579-05:00 level=info msg=“Plugin registered” pluginID=pcp-bpftrace-datasource  
logger=plugin.loader t=2024-09-25T14:48:13.79700981-05:00 level=info msg=“Plugin registered” pluginID=pcp-redis-datasource  
logger=plugin.loader t=2024-09-25T14:48:13.935739864-05:00 level=info msg=“Plugin registered” pluginID=pcp-vector-datasource  
logger=secrets t=2024-09-25T14:48:13.935835157-05:00 level=info msg=“Envelope encryption state” enabled=true currentprovider=secretKey.v1  
logger=query\_data t=2024-09-25T14:48:13.9455606-05:00 level=info msg=“Query Service initialization”  
logger=live.push\_http t=2024-09-25T14:48:13.953879885-05:00 level=info msg=“Live Push Gateway initialization”  
logger=infra.usagestats.collector t=2024-09-25T14:48:14.099103573-05:00 level=info msg=“registering usage stat providers” usageStatsProvidersLen=2  
logger=server t=2024-09-25T14:48:14.099294762-05:00 level=info msg=“Writing PID file” path=/var/run/grafana/grafana-server.pid pid=5893  
logger=provisioning.alerting t=2024-09-25T14:48:14.09961248-05:00 level=error msg=“can’t read alerting provisioning files from directory” path=/etc/grafana/provisioning/alerting error=“open /etc/grafana/provisioning/alerting: no such file or directory”  
logger=provisioning.alerting t=2024-09-25T14:48:14.099641653-05:00 level=info msg=“starting to provision alerting”  
logger=provisioning.alerting t=2024-09-25T14:48:14.099661701-05:00 level=info msg=“finished to provision alerting”  
logger=http.server t=2024-09-25T14:48:14.112674043-05:00 level=info msg=“HTTP Server Listen” address=[::]:3000 protocol=http subUrl= socket=  
logger=ngalert t=2024-09-25T14:48:14.113989464-05:00 level=info msg=“warming cache for startup”  
logger=grafanaStorageLogger t=2024-09-25T14:48:14.119520203-05:00 level=info msg=“storage starting”  
logger=ticker t=2024-09-25T14:48:14.12392874-05:00 level=info msg=starting first\_tick=2024-09-25T14:48:20-05:00  
logger=ngalert.multiorg.alertmanager t=2024-09-25T14:48:14.124021948-05:00 level=info msg=“starting MultiOrg Alertmanager”  
logger=cleanup t=2024-09-25T14:58:14.128540461-05:00 level=info msg=“Completed cleanup jobs” duration=7.831239ms  
logger=cleanup t=2024-09-25T15:08:14.125020826-05:00 level=info msg=“Completed cleanup jobs” duration=4.811354ms  
logger=cleanup t=2024-09-25T15:18:14.188030744-05:00 level=info msg=“Completed cleanup jobs” duration=67.907813ms

- Did you follow any online instructions? If so, what is the URL?  
-[Install Grafana on RHEL or Fedora | Grafana documentation](https://grafana.com/docs/grafana/latest/setup-grafana/installation/redhat-rhel-fedora/)

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<div class="post-metadata">

**Author:** ![bestvincent](https://avatars.discourse-cdn.com/v4/letter/b/46a35a/32.png) [@bestvincent](https://community.grafana.com/u/bestvincent)\
**Post date:** [September 25, 2024, 8:40pm UTC](https://community.grafana.com/t/cannot-access-web-gui-after-fresh-installation-rhel/132934/2 "2024-09-25T20:40:23Z")

</div>

Can you check via command ‘systemctl status grafana-server.service’ ?

Also did you allow port 3000 on firewall?

---

<div class="post-metadata">

**Author:** ![Rum](https://avatars.discourse-cdn.com/v4/letter/r/aca169/32.png) [@Rum](https://community.grafana.com/u/Rum)\
**Post date:** [September 25, 2024, 8:50pm UTC](https://community.grafana.com/t/cannot-access-web-gui-after-fresh-installation-rhel/132934/3 "2024-09-25T20:50:05Z")

</div>

It looks like adding it to the fire via the following command fixed it!

sudo firewall-cmd --add-port=3000/tcp --permanent  
sudo firewall-cmd --reload

Thanks for the quick response and help!